DEVELOPING & SUSTAINING TEAMS BEYOND 2010
It’s all about EFFECTIVE RELATIONSHIPS!

THE “HOW AND THE WHAT” OF A TEAM People and Process.

VALUES Do we really know our values?

UNITY IN DIVERSITY Our differences are a great asset

ASSERTIVE VS AGGRESSIVE BEHAVIOUR Team dynamics when the pressure is on

PERCEPTONS The best solutions come from the fact that we all see things differently

LIFE POSITIONS Ensuring win-win relationships

PSYCHOLOGICAL MODEL OF CHANGE Breaking the cycle of limited performance

LADDER OF INFERENCE Seeing the value in everything and everybody

ACTION PLAN Let go; maintain; initiate.


The Cape Central is a fantastic business; the GM is dynamic, he believes in the value of his staff, never misses an opportunity to praise their hard work, train them and provide on the job skills development.  Staff are motivated and perform well; they generally exceed projections and are usually within budget.  The MD however knows the company can do better, both in financial performance and service delivery.  He is aware that management spend unnecessary time ensuring routine duties are performed, why should management need to check on these simple things, why don’t the staff take responsibility for them.  He knows the business would perform better financially if he and his team had more time to invest in executive duties, spending less time on day to day trouble shooting and checking up.  He would like department heads to have time to lift performance levels to where he believes they could be, the talent and support in training is there.  He is aware that the impact of training only lasts a couple of months and then the momentum seems to dissipate, given his commitment he would like to see more shared responsibility from all his staff.  Skills shortages are a concern, promising staff are poached, losing valuable skills and setting the team back as new members are assimilated.  Teams function well but are often limited in performance by one or 2 individuals who let the “side down” through absenteeism, lack of focus or a general “I don’t really care attitude”. Business is getting tougher, sustained team performance is going to be critical in staying ahead of the competitors, staff retention, motivation and shared responsibility essential for improved financial performance as rising costs will require tighter budgets and limit organic growth.

Does this sound like you business - if so let us show you how to change that.

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